So you’ve decided to get a VPN. While it’s relatively easy to configure it and shouldn’t cause much headache to make it run, it’s not always a perfect product. There are many factors that can affect its performance throughout its lifetime and on some instances, issues and errors will arise. And there’s a way to fix them. But before you take your phone and contact your VPN support, maybe you can consider troubleshooting it yourself (trying something new never hurt anybody). If you ever encounter one on your screen, don’t fret cause you’re not alone. There has been many users before you who have experienced and fixed these errors. Here’s a short list on how you can troubleshoot these common problems through some very easy steps.
VPN Error Code 800
Let’s start with the very basic issue experienced by users. When you see this on your screen, it only means that VPN server is currently unreachable or unable to establish connection. This error can occur if:
- VPN server is not properly connected to the network
- Network is temporarily down and overloaded with traffic
- VPN client has incorrect configuration settings and security parameters
- Incompatibility of router with the type of VPN
- Firewall preventing VPN Connection
Solution
- Make sure to check if you have internet connection just to cross it off the list
- If VPN service is working and allowing connection, VPN router should be pinged to make sure you’re connected
- Make sure you are using the correct username and password for the VPN server
- If your firewall do not allow the connection, configure the network firewall to open TCP port 1723 and to forward IP protocol 47 for Generic Routing Encapsulation (GRE) traffic to the VPN
VPN Error Code 619
Alert, alert! A connection to the remote computer could not be established. There might be few reasons why you received this message especially if you’re a Windows 7 user. If a client device is attempting to establish a new connection to a VPN server or maybe because of a sudden disconnection to an active VPN session. Consider the following:
Solution
- One at a time! When there are two or more VPN clients installed on your PC, make sure only one is running to avoid conflicts
- Temporary disable firewalls and antivirus program that maybe hindering access to the VPN ports
- Try some other standard methods of trouble shooting. Reboot client computer, delete and reconfigure the VPN, compare your set up to another computer or device on the same network and see the difference
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